Samsung Account Removal

If you'd like to return a Samsung device  because you've changed your mind, you'll need to remove your Samsung account before sending it back.  

Removing your Samsung account is easy, and can be done either directly from your device or by logging into Samsung's website.

 

removing your Samsung account directly from the device:

 

1. On your device tap the Apps icon 2. Open Settings 3. Select Accounts 4. Select Samsung Account 5. Select your email address 6. Tap More in the top right hand corner and select Remove Account 7. Tap Remove Account 8. Enter your password and then confirm 9. Select Remove Account  Your Samsung account will now be removed from your device.  

 

removing your Samsung account remotely from the device you wish to return using either a PC or laptop:  

 

1. Head to Samsung's website 2. Sign into your account using your Samsung account credentials 3. Click Find My Mobile 4. Enter your password and click Sign In 5. Click Registered Devices and select your device 6. Click the rubbish bin icon and accept the disclaimer  This will remove your Samsung account from your device remotely.  It's important to remember to remove your Samsung account before returning your device as we can't process any returns that are still locked to a Samsung account.