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Warranty Policy

What is covered?

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  • Technical defects

  • Faults caused by improper workmanship

  • Faults Caused by improper materials used

What is not covered?

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we know that accidents can happen, and your phone for example is usually with you wherever you go. Unfortunately, if your phone is damaged, dropped or has stopped working because of a non OEM software upgrade change, we will not be able to cover you. 

 Here is a list to make this a little simpler for what we do not cover: 

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  • Battery degradation

  • Jailbreak attempts or corruption caused by attempts to unlock a device

  • Damage and cracks to a device body or screen

  • Liquid damage

  • Accidental or intentional damage

  • Any attempted repair to the device 

  • Normal wear and tear caused by your use of the device

  • Faults caused by a reduction in battery health below our provided capacity

  • Use of non-genuine accessories or improper use of accessories

  • Issues caused by third party software

  • Issues caused by unlocking your device

  • Any components added since the item was originally sold to you

How to make a claim?

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 To make a claim, simply send us a message or email along with your order number and we’ll send you instructions on how to return your device.

Important Notice

Batteries are not covered under warranty this is due to them being constantly degraded with use.

 

Your warranty will be voided and you will be contacted to discuss repair options or to arrange a return if:

 

 

  • We find evidence that the device has been tampered with, opened up by, or repaired by the owner of the device, or by any third party.

  • We find any supplementary defects to the device outlined in the ‘What is not covered?’ section above.

 

 

Gemini Computing hold no responsibility for your loss of data, please ensure that all data is backed up or removed from the device before booking in for a warranty claim or returning the device.  

 

Gemini Computing cannot be held responsible, in any way, for any costs occurred when unlocking a device that was locked to any network when sold.

 

Please make sure to package your item as securely as possible, as we cannot be held responsible for any damage caused by insecure packaging during transit.

 

We recommend sending your device with some kind of insurance as we cannot be held responsible for the cost of your device should it get lost in transit.

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